Course Info
Content Categories
Empty Message Component
5 Steps to Reinventing Your Patient Experience in Today’s World
Educational Objectives
After completing this webinar, participants will be able to learn:
- The 3 key elements your team needs to be doing on the phones that people want and expect when they call your practice.
- The bad habit you likely adopted in 2020 and may be holding onto that you need to let go of immediately... it’s killing your patient experience and you don’t even realize it.
- How to stay relational in all your interactions with your patients in a world where everyone wants to go robotic.
- What your patients are really looking for in a dentist—that might come as a bit of an ego punch to you—but is vital you understand to set your practice apart.
- How to get a new perspective and uncover things you don’t even notice that need to be improved with your practice. We’re talking about a brutally honest assessment that you’ll be invited to take.
- The huge step you and your team are skipping in every transaction you make with your patients that is costing you thousands of dollars.
- The F.O.R.E. minute rule, what it is and how you can use it to quickly and easily connect with your patients that will significantly boost the results of your case presentations.
- The secrets to getting more new good patients who pay, stay, and refer.
- And more!
Abstract
Discover the simple, yet highly overlooked steps to creating an experience that exceeds your patients’ expectations—which in turn, will increase your patient retention, conversion, and referrals!
Don’t write this off because “you know” you provide a great patient experience. Of course you’re a great clinician who provides top-notch care for your patients. But believe it or not, that’s not what really "wows" your patients. This webinar will show you how to elevate your patient experience in every area of your practice. Every interaction matters, and every practice has opportunities to improve, including yours—guaranteed!
Customer service is at an all-time low right now, and people are more focused on cutting back than growing. Now is the time to break out of the mainstream trap that’s holding you back from standing out in your community and becoming the most referred-to practice in town.
Even if you think your current patient experience is great, there are important insights and lessons that we guarantee you don’t know, but need to know, to continuously grow.
Don’t be the office that’s providing marginal customer service to your patients. Be the office that your patients talk about because of the wow experience you provide. Join us on this special webinar to learn what you and your team need to do right now to make that happen.
“Thank you to Scheduling Institute! Not only have new patients almost doubled, but with the new patient process, we actually hear ‘Wow! You guys are awesome’ from our patients. Patients are accepting their care plans and referring others to our office as the place to go for excellent care.” –Dr. Robert Z.
Additional Information
Author Bio
Flint Geier
Flint Geier is a dynamic speaker and sought-after expert in practice growth, team training, and patient experience. As President of the Scheduling Institute, Flint has spent years coaching doctors and teams on how to maximize new patient opportunities and significantly increase revenue through proven & repeatable systems.
With a deep understanding of both the business and human side of dentistry, Flint has helped thousands of practices transform their approach to case acceptance—resulting in more engaged teams, increased profitability, and better patient care.
A former collegiate football player, Flint brings a competitive, no-excuses approach to leadership and training, equipping doctors with the tools they need to win in today’s challenging market. His engaging and high-energy presentations inspire real change, helping practices move beyond industry norms to set a new standard of excellence.
Disclosures
Commercial Disclosure
This free Dental Learning presentation is made possible through the continued support of . Flint Geier is a consultant and/or speaker for the following companies and/or organizations: Dental Learning, . Flint Geier may receive an honorarium as compensation from the CE Supporter of this presentation and/or from Dental Learning for the time involved in preparing and delivering this online presentation.
Dental Learning is an approved ADA CERP Provider, AGD PACE Provider, and California State Dental Board Provider of dental continuing education. Dental Learning strives to deliver balanced, objective and clinically relevant information grounded on scientific research. Lecturers who are invited to deliver Dental Learning CE webinars are advised to substantiate their claims with research-supported data and to disclose all commitments to, or relationships with, any commercial entity within the dental industry. In many cases, lecturers are sponsored by a dental manufacturing company, which provides them with support in the form of honorarium and/or dental products and equipment in order to help with clinical presentations. Prior to each live CE webinar, lecturers are made aware of the importance of delivering their presentations without commercial bias, and where appropriate, to mention a variety of different product choices that may be relevant to the subject matter of the lecture, for the educational benefit of the participant.
Disclaimer
Dental Learning LLC sites offer content that include opinions, techniques, recommendations, etc. from a variety of writers and speakers that are not necessarily endorsed by Dental Learning LLC, its associates and sponsored Dental Affiliates. Viewers are responsible for verifying the validity, accuracy and relevance of all content before implementing any techniques, products or recommendations into their clinical setting. Viewers understand that Dental Learning LLC, its associates, writers, speakers and sponsored Dental Learning Affiliates are not in any way responsible or liable for any adverse events that may occur (i.e., in a clinical setting or anywhere) based on any information disseminated from Dental Learning LLC sites, including all Dental Learning sites.
The copyrights and other rights to the slides and video contained in a webinar posted on this website are owned by the speaker, Dental Learning LLC, and/or the sponsor company and/or its subsidiaries worldwide. Viewers are only authorized to view the content of the webinar (live and archive) at this Website and are not permitted to screen capture, record and/or download any content displayed in this webinar. You may not make any part of this Website available as part of another web site whether by hyperlink framing on the Internet or otherwise.
By signing up for this webinar/event or podcast, I agree to receive electronic messages, which may include educational events, promotions, product information and service offers, from Dental Learning or any of its course supporters. I understand that I may unsubscribe at any time using the opt-out link provided in every message.
ADA CERP Statement
Dental Learning is an ADA CERP Recognized Provider.
ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry.
Concerns or complaints regarding this CE Program may be submitted via the webinar chat interface by clicking the Support link, or to ADA CERP at www.ada.org
AGD PACE and California State Dental Board Provider Statement
Dental Learning is an approved AGD PACE and California State Dental Board Provider of dental continuing education.
Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the "Support" link or you can email us at: support@dentallearning.net.
