Course Info

Course Info

Educational Objectives
After completing this webinar, participants will be able to:
Abstract
Who hasn't smiled and maybe rolled their eyes when a patient starts with, “I read it online?”
It’s always interesting to hear their take on things! Remember, you are the health provider and have the chance to empower these patients with the correct info!
Comprehensive Care in an Era of Dr. Google demands a strong emphasis on empathy, clear communication, and effective patient education.
Healthcare providers must actively listen to patients' concerns, validate their need for information, and confidently correct misconceptions with evidence-based knowledge. Engaging in transparent discussions about treatment options, utilizing reliable diagnostic tools, and showcasing expertise empowers patients to discern credible sources and instills confidence in their care.
Let's all invite our patients to talk!
Additional Information
Author Bio
Dr. Susy Inoue-Cheng
Dr. Inoue-Cheng has nurtured a deep passion for the dental field from an early age. She began her professional journey as a Dental Assistant and graduated with honours from Paulista University. After graduating from the General Dentistry program, she furthered her education by obtaining a Diploma in Endodontics and a Master’s degree.
As the founder of a private practice in the Greater Toronto Area (GTA), Dr. Susy takes great pride in implementing a comprehensive approach to patient care. With a commitment spanning over 25 years, she has guided her patients toward achieving their oral health objectives. Dr. Susy is dedicated to professional growth and continually seeks opportunities to enhance her skills. Her post-graduate training encompasses a variety of specialties, including Laser Dentistry, Orthodontics, Temporomandibular Disorders (TMD), and the intricate relationship between sleep breathing disorders (SBD) and oral health, among other interests.
Disclosures
Commercial Disclosure
This free Dental Learning presentation is made possible through the continued support of EMS Dental. Dr. Susy Inoue-Cheng is a consultant and/or speaker for the following companies and/or organizations: Dental Learning, EMS Dental. Dr. Susy Inoue-Cheng may receive an honorarium as compensation from the CE Supporter of this presentation and/or from Dental Learning for the time involved in preparing and delivering this online presentation.
Dental Learning is an approved ADA CERP Provider, AGD PACE Provider, and California State Dental Board Provider of dental continuing education. Dental Learning strives to deliver balanced, objective and clinically relevant information grounded on scientific research. Lecturers who are invited to deliver Dental Learning CE webinars are advised to substantiate their claims with research-supported data and to disclose all commitments to, or relationships with, any commercial entity within the dental industry. In many cases, lecturers are sponsored by a dental manufacturing company, which provides them with support in the form of honorarium and/or dental products and equipment in order to help with clinical presentations. Prior to each live CE webinar, lecturers are made aware of the importance of delivering their presentations without commercial bias, and where appropriate, to mention a variety of different product choices that may be relevant to the subject matter of the lecture, for the educational benefit of the participant.
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