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Phone Training the Sedation Patient
Educational Objectives
After completing this webinar, participants will be able to:
- Review the anatomy of a call.
- Learn to adjust your answers to get the sedation patient to schedule.
- Perform the practice scenarios included.
Abstract
The first contact a patient or potential patient has with your practice is with the person who answers the phone. Make sure your front office staff is prepared to make a positive first impression.
Our presenter, Linda O'Grady, is a nationally renowned team trainer and consultant in practice management. The first contact a patient or potential patient has with your practice is with the person who answers the phone. Make sure your front office staff is prepared to make a positive first impression.
Our presenter, Linda O'Grady, is a nationally renowned team trainer and consultant in practice management.
Additional Information
Author Bio
Linda O'Grady
In the process of working with clients over the years Linda became intensely aware of the need to help dentists get a “Fair Market Value” valuation for their practice, whether they want to purchase or sell a practice, add an associate or partner, or have a change in marital status. After several courses in practice valuation she settled on that process that was used to evaluate all aspects of the practice, not just a basic formula. With her background in in managing practices and evaluating their numbers she had the ability to add another level of expertise to the valuation of dental practices. She chose not to be a broker in order to offer a non-biased valuation.
Her career in dentistry began in 1968 with experience in BOTH the clinical and business aspects of industry. Working as a Registered Dental Assistant and moving into office management inspired the opening of Practice Management Company in 1983.
In 1990 she co-founded Advanced Hygiene Concepts, the recognized leader in teaching and implementing advanced skills that produce beautiful, healthy tissue—the foundation for exquisite restorative dentistry. The results: A significant increase in profitability; a cohesive team approach to hygiene; and consistently superior clinical results.
In 2004 she co-founded Sunrise Dental Solutions, a company dedicated to providing dental practices with training in methods to improve the overall profitability and growth of the practice, while reducing stress. She has helped hundreds of Dentists across the United States and Canada improve the profitability and organization of their practices. She retired in 2018 from SDS.
At the time of her death, Linda O’Grady was a member of Crown Council, was co-developer of the hygiene protocol for DOCS, formerly on the faculty of PAC~Live, co-developed laser protocol in hygiene in 1993, a writer and lecturer.
Disclosures
Commercial Disclosure
This free Dental Learning presentation is made possible through the continued support of DOCS Education. Linda O'Grady is a consultant and/or speaker for the following companies and/or organizations: Dental Learning, DOCS Education. Linda O'Grady may receive an honorarium as compensation from the CE Supporter of this presentation and/or from Dental Learning for the time involved in preparing and delivering this online presentation.
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